Shipping Policy

Shipping Policy

 

All Orders over $300.00 incl GST are delivered freight free to ground floor to all metropolitan capital cities in Australia. For orders under $300.00 incl GST please contact Titan Support Team and we will arrange the best freight method for you. 

 

Regional deliveries will be subject to freight charge that will be confirmed at the time of order, please contact sales@titanwhiteboardsandpinboards.com.au for details before placing your order.

 

If any item you have ordered is custom made due to a specific colour choice, the product list will note this and a lead time for manufacture will be provided to you at the time of order placement.

 

Due to the nature of our products, it will always remain at the discretion of Titan Boards to recover freight charged to us, and if any additional freight charge has to be applied this will be notified prior to goods being dispatched.

 

Our policy is to dispatch all orders within 48 hours of order placement. If for any reason your order is delayed this will be advised to you within 24 hours of placing your order.

 

 

Delivery Policy

 

Please check your delivery for any transit damages on delivery and notify Titan Boards within 48 hours of delivery of any damages or issues. Any claims for damages that are received outside of 48 hours will not be recognised.

 

Due to the nature of our products, Titan Boards utilises various delivery methods including but not limited to product satchels, standard couriers, and delivery trucks. Large boards that are 2400mm, Glass Products and large volumes may be palletised to avoid transit damage, and if required additional freight charges may apply.

 

If a specific delivery time is required, please contact us to arrange this. If no time is confirmed, delivery will be made between 9.00am and 5.00pm Monday to Friday excluding public holidays.